In-Depth Review
Figo Pet Insurance Review
Our Verdict
Figo stands out with its 100% reimbursement option and 1-day accident waiting period — both industry-leading features. The Pet Cloud app is one of the best in the industry for managing policies and claims. A strong tech-forward option, though the lack of wellness coverage and relatively new track record are considerations.
Coverage Limit
$5,000–Unlimited annual
Monthly Premium
$20–$80
Deductible Options
$100, $250, $500, $750, $1,500
Reimbursement
70%, 80%, 90%, 100%
Quick Facts
Pros
- 100% reimbursement option (rare in the industry)
- 1-day accident waiting period (shortest available)
- Excellent Pet Cloud app for policy management
- Unlimited coverage option available
- 5% multi-pet discount
Cons
- —No wellness coverage option
- —Relatively newer carrier (founded 2012)
- —5% multi-pet discount is lower than competitors' 10%
- —$1,500 deductible option may be too high for some
- —Premiums at 100% reimbursement are significantly higher
Overview
Figo launched in 2012 with a technology-first approach to pet insurance. The Pet Cloud app is consistently rated as one of the best in the industry, offering policy management, claims submission, vet finder, and pet health records in one place.
Figo's key differentiators are the 100% reimbursement option (most carriers cap at 90%) and the 1-day accident waiting period. These features make Figo particularly attractive for pet owners who want maximum coverage with minimal out-of-pocket costs.
Coverage Details
Figo's plans cover accidents, illnesses, hereditary conditions, cancer, emergency care, specialist visits, surgery, hospitalization, prescription medications, diagnostic testing, and alternative therapies (acupuncture, chiropractic, hydrotherapy).
The 100% reimbursement option means you pay nothing out of pocket after meeting your deductible — a significant advantage for expensive treatments. Coverage limits range from $5,000 to unlimited annually.
Pricing & Premiums
Figo's premiums are competitive, starting around $20/month for cats and $30/month for young dogs at lower coverage tiers. Choosing unlimited coverage with 100% reimbursement and a $100 deductible pushes premiums to $60–$80/month.
The 5% multi-pet discount is modest compared to the 10% offered by Embrace, Spot, and Lemonade. However, the 100% reimbursement option can offset this by eliminating the 10–30% you'd pay out of pocket with other carriers.
Claims Experience
Claims are submitted exclusively through the Pet Cloud app, which streamlines the process with photo uploads and auto-fill features. Processing times average 3–10 business days, competitive with industry leaders.
Figo reimburses based on actual vet bills and offers direct deposit. The app provides real-time claim status tracking and push notifications when claims are processed.
Expert Take
From Mike Donaldson, AAI, PRC, SBCS, CCIC
Figo is the carrier I watch most closely for future potential. The 100% reimbursement option is industry-leading — most carriers cap at 90%. And the 1-day accident waiting period is the shortest available anywhere. If those two features matter to you, Figo is the clear choice.
The Pet Cloud app is also genuinely excellent. Real-time claim tracking, push notifications, digital ID cards, and a built-in vet finder — it is the most complete pet insurance app on the market. For tech-forward pet owners who want to manage everything from their phone, Figo delivers.
The concern is track record. Figo is newer to the market than established players like Healthy Paws or Trupanion, and they do not offer wellness coverage. For pet owners who want a proven carrier with decades of claims history, the newer entrants carry inherent uncertainty. That said, Figo is backed by solid underwriting and their growth trajectory suggests they are here to stay. I would not hesitate to recommend them — just go in with eyes open about the relative newness.
Ready to Get Covered?
Compare Figo with our top-rated carrier, Healthy Paws.
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