Figo Review (2026) — 3.9/5 Rating | VETX
Figo review: 100% reimbursement and tech-forward experience. Rated 3.9/5. Coverage, cost & claims analysis from a licensed pro.
Figo Pet Insurance Review — 3.9/5 (Good).
Figo stands out with its 100% reimbursement option and 1-day accident waiting period — both industry-leading features. The Pet Cloud app is one of the best in the industry for managing policies and claims. A strong tech-forward option, though the lack of wellness coverage and relatively new track record are considerations.
Best For: 100% reimbursement and tech-forward experience
Monthly Premium: $20–$80
Coverage Limit: $5,000–Unlimited annual
Deductible Options: $100, $250, $500, $750, $1,500
Reimbursement: 70%, 80%, 90%, 100%
AM Best Rating: A- (Excellent)
Underwriter: Independence American Insurance Company
Accident Waiting Period: 1 day (injuries), 5 days (cruciate)
Illness Waiting Period: 14 days
Claims: 3–10 business days
Pros
- 100% reimbursement option (rare in the industry)
- 1-day accident waiting period (shortest available)
- Excellent Pet Cloud app for policy management
- Unlimited coverage option available
- 5% multi-pet discount
Cons
- No wellness coverage option
- Relatively newer carrier (founded 2012)
- 5% multi-pet discount is lower than competitors' 10%
- $1,500 deductible option may be too high for some
- Premiums at 100% reimbursement are significantly higher
Overview
Figo launched in 2012 with a technology-first approach to pet insurance. The Pet Cloud app is consistently rated as one of the best in the industry, offering policy management, claims submission, vet finder, and pet health records in one place.
Figo's key differentiators are the 100% reimbursement option (most carriers cap at 90%) and the 1-day accident waiting period. These features make Figo particularly attractive for pet owners who want maximum coverage with minimal out-of-pocket costs.
Coverage Details
Figo's plans cover accidents, illnesses, hereditary conditions, cancer, emergency care, specialist visits, surgery, hospitalization, prescription medications, diagnostic testing, and alternative therapies (acupuncture, chiropractic, hydrotherapy).
The 100% reimbursement option means you pay nothing out of pocket after meeting your deductible — a significant advantage for expensive treatments. Coverage limits range from $5,000 to unlimited annually.
Pricing Details
Figo's premiums are competitive, starting around $20/month for cats and $30/month for young dogs at lower coverage tiers. Choosing unlimited coverage with 100% reimbursement and a $100 deductible pushes premiums to $60–$80/month.
The 5% multi-pet discount is modest compared to the 10% offered by Embrace, Spot, and Lemonade. However, the 100% reimbursement option can offset this by eliminating the 10–30% you'd pay out of pocket with other carriers.
Claims Details
Claims are submitted exclusively through the Pet Cloud app, which streamlines the process with photo uploads and auto-fill features. Processing times average 3–10 business days, competitive with industry leaders.
Figo reimburses based on actual vet bills and offers direct deposit. The app provides real-time claim status tracking and push notifications when claims are processed.
Frequently Asked Questions
Q: Does Figo really offer 100% reimbursement?
A: Yes. Figo is one of only two major U.S. carriers (alongside select tiers at smaller insurers) offering a 100% reimbursement option. After you meet your annual deductible, every covered claim is reimbursed in full — zero coinsurance. The trade-off is a meaningfully higher premium than the 70/80/90% tiers.
Q: What is Figo's accident waiting period?
A: Figo applies just a 1-day accident waiting period for injuries — the shortest in the U.S. pet insurance industry. Cruciate ligament injuries have a 5-day waiting period, and illnesses have the standard 14-day waiting period. For new puppy owners worried about those first chaotic weeks, Figo's 1-day window is unmatched.
Q: Does Figo cover cruciate ligament (ACL/CCL) surgery?
A: Yes. Figo covers cruciate ligament conditions — including TPLO and TPO procedures — after a 5-day waiting period. This is dramatically shorter than the 6-month orthopedic waits at Embrace, Spot, and Pets Best, making Figo a strong choice for active or large-breed dogs.
Q: What is the Figo Pet Cloud app?
A: Pet Cloud is Figo's all-in-one mobile app for policyholders. It handles claim submission with photo uploads, real-time claim status tracking, digital pet ID cards, vet locator with reviews, lost-pet alerts, vaccination reminders, and document storage. Independent reviewers consistently rate it among the best pet insurance apps on the market.
Q: Does Figo offer wellness or routine care coverage?
A: No. Figo is strictly accident, illness, and hereditary condition coverage. There is no wellness add-on, so annual exams, vaccinations, and routine dental cleanings are not eligible for reimbursement. Pair Figo with a separate wellness plan from your vet if routine care is a priority.
Q: Does Figo cover hereditary and congenital conditions?
A: Yes. Figo covers hereditary and congenital conditions — including hip dysplasia, heart conditions, and breed-specific genetic disorders — at the same level as standard illnesses, as long as symptoms did not appear before enrollment or during the waiting period.
Q: Does Figo have a multi-pet discount?
A: Yes, but it is modest — Figo offers a 5% discount for each additional pet enrolled, half of the 10% discount offered by Embrace, Spot, Lemonade, and ASPCA. For multi-pet households, that pricing gap matters when comparing total annual cost.
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